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Conversation reviews

Elevate your teams to greater success with insightful reviews

From identifying strengths to addressing challenges, transform every review into an opportunity to make your teams feel valued, supported, and motivated to rock it even harder.

Layer Layer

A user-friendly platform for
personalized feedback and growth

An intuitive platform that empowers you to reflect your own
unique approach to ongoing feedback and development.

An intuitive platform that empowers you to reflect your own
unique approach to ongoing feedback and development.

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A user-friendly platform for
personalized feedback and growth

An intuitive platform that empowers you to reflect your own
unique approach to ongoing feedback and development.

An intuitive platform that empowers you to reflect your own
unique approach to ongoing feedback and development.

image

A user-friendly platform for
personalized feedback and growth

An intuitive platform that empowers you to reflect your own
unique approach to ongoing feedback and development.

An intuitive platform that empowers you to reflect your own
unique approach to ongoing feedback and development.

image

See the breadth and depth
of your frontline operations.

Get a full understanding of your customer experience across all your channels.
Review all of your customer touchpoints. Don’t miss any blind spots.

Programming

Transportation

Ecommerce

Marketing

Robotics

Choose what to review

Carefully analyze the channels, people, and scores you have already reviewed, so you can make informed decisions about which scorecards to use.

 

See insights & reports
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Grade objectively

Evaluate your associates' performance based on the predefined criteria in the scorecard, and have their scores and ratings calculated accordingly.

 

See scorecard Builder
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Encourage two-way feedback

Give your associates a voice through feedback sessions so they can point out anything that might have gone overlooked

 

See workflows
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Add a to-do task when needed

Allow your teams to document challenges and track follow-ups through actionable tasks.

 

See todo's
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Don't let reviews backfire

Evaluate right. Make things better, not worse.

Capture goal attainment

Check how well your crews are doing and if they hit targets.

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Acknowledge achievements

Put a spotlight on the good stuff and reward accomplishments.

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Spot improvement plans

Recognize the hassle and lend a helping hand.

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Related features

Calibration workshops

Elevate your grading approach with proactive calibration workshops. Engage multiple participants, set clear expectations, align your reviewers, and collaboratively craft improvement plans.

Compliance

Make it easy to keep track of your compliance from the individual level to real-time ISO 18295 dashboard synthesis, regardless of your company's size.

Scorecard Builder

Define your reviews in a way that fit your teams, your culture and your business. Our user-friendly grids empower you to navigate the customer journey with adaptability and bring everyone on board.
See all features

Keep those reviews rolling

Mind your frontline people management.
They’ve got your customers covered.

Request a demo