ISO 18295 Compliance

Achieve and maintain ISO 18295 certification

Transform your call center with a comprehensive solution to meet ISO 18295 requirements and ensure customer service excellence.

Your partner for ISO 18295 certification

Evaluation grids aligned with ISO 18295 standard

Configure your evaluation grids with specific indicators from the ISO 18295 standard.

Easily adapt your evaluation criteria to the requirements of the standard: professionalism, first contact resolution, complaint management...

Save time with pre-configured templates compliant with ISO 18295 recommendations.

Ensure consistency in your evaluations

The system automatically checks indicator consistency during each evaluation.

Instantly detect gaps and inconsistencies in your agents' evaluations.

Ensure uniformity in evaluation practices across all your supervisors and teams.

Monitor your compliance in real-time

Visualize your ISO 18295 compliance status through a real-time dashboard.

Track your KPI evolution and immediately identify areas requiring special attention.

Related features

Scorecard Builder

Define your reviews in a way that fit your teams, your culture and your business. Our user-friendly grids empower you to navigate the customer journey with adaptability and bring everyone on board.

Insights

Stay updated with real-time insights, use our holistic data for a complete perspective. Acknowledge outstanding achievements, and identify areas for skill improvement and learning opportunities.

Conversation reviews

Run effortless reviews and streamline smooth performance management. Ensure a seamless compliance assessment, offer useful feedback and co-define follow-up actions.

See all features

Ready to achieve your ISO 18295 certification?

Discover how our solution can support you in achieving and maintaining ISO 18295 standard certification.

Request a demo