Coaching

Keep your teams on top of their game

Make experience-driven learning a strategic cornerstone for ongoing improvement; Proactively prevent problems before they happen or quickly fix things when they pop up.

Tailored 1 on 1 sessions

Start right where it matters most:
On the ground

Capture the teachable moments

Embrace the spontaneous lessons that pop up after any unique situation and seize the opportunity to coach when it’s needed most; Whether during a performance review or after a challenging customer conversation.

Create coaching goals that connect to real-life situations and address immediate challenges.

Make them last

Define a number of sessions that allow your coachees to hone a skill to the desired level.

Make them repeat their successes and learn from their failures.

Continuously refine and track progress toward the defined goal.

Measure their outcome

Closely monitor the results of coaching sessions.

Watch how satisfaction and impact shift in performance reviews.

Keep measuring impact, keep coaching & fine-tuning, keep repeating.

Have an impact on all
of your frontline roles

Team Leaders

Cut the administrative overload on your managers of figuring out who to coach and on what.
Provide them with coaching data to pinpoint areas for improvement for each team member.
Support them in reaching team goals and keeping employees engaged.

Quality Specialists

Let your QA specialists stay closely in touch with real feedback.
Give them the whole picture by linking QA metrics to CSAT, NPS, and CES.
Help them grasp how frontline efforts affect company-wide metrics and enhancing quality and coaching programs instead of hunting for data.

Frontline associates

Drive behavior shifts with targeted one-on-one coaching.
Provide effective feedback that genuinely resonates with the coachee and the context.
Foster two-way feedback; It not only boosts their sense of ownership, but it also offers you a clearer view from the ground, which can influence your quality and coaching strategy.

Related features

Conversation reviews

Run effortless reviews and streamline smooth performance management. Ensure a seamless compliance assessment, offer useful feedback and co-define follow-up actions.

Tasks

Turn your reviews into action. Reviews kick off the talk, but to really make the most of them, define quick follow-up actions right after and track their progress effortlessly.

Calibration workshops

Elevate your grading approach with proactive calibration workshops. Engage multiple participants, set clear expectations, align your reviewers, and collaboratively craft improvement plans.

See all features

Level up your teams with experience-based coaching

Real magic happens when learning is woven into everyday work, not just dictated by calendar.

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